Rooms Division Manager

Job Description

We are seeking an experienced and highly organised Rooms Division Manager to oversee the smooth operation of the hotel’s front office and housekeeping departments. The successful candidate will lead teams, maintain exceptional room and guest service standards, manage operational performance, and ensure every aspect of the guest stay is handled efficiently from arrival through departure.

Responsibilities

• Oversee the daily operations of the front office and housekeeping departments.
• Lead, train, schedule, and evaluate rooms division staff.
• Monitor room availability, occupancy, arrivals, departures, and room status.
• Ensure guest rooms and public areas meet established cleanliness and presentation standards.
• Handle guest concerns and resolve service issues promptly and professionally.
• Coordinate closely with maintenance, food and beverage, security, and other hotel departments.
• Monitor departmental budgets, operating costs, supplies, and resource utilisation.
• Review guest feedback and implement improvements to service delivery.
• Establish and maintain effective operating procedures for rooms division activities.
• Prepare operational reports and provide management with updates on departmental performance.
• Ensure compliance with hotel policies, safety procedures, and service standards.
• Support recruitment, onboarding, performance management, and staff development.

Qualifications

• Bachelor’s degree or equivalent qualification in Hotel Management, Hospitality Management, Business Administration, or a related field.
• 3 to 5 years of management experience in hotel rooms operations, preferably in a supervisory or managerial role.
• Strong knowledge of front office and housekeeping operations.
• Demonstrated ability to lead, motivate, and develop diverse teams.
• Excellent guest service and problem-solving skills.
• Good understanding of hotel property management systems and operational software.
• Strong financial awareness, including budgeting and cost control.
• Excellent communication, organisational, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Professional presentation and a strong commitment to service excellence.

Are you interested in this position?

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