Rooms Division Manager

Job Description

We are seeking a Rooms Division Manager to oversee the hotel’s front office and housekeeping functions, coordinate daily operations, and ensure every guest receives efficient, professional service from arrival through departure.

Responsibilities

• Oversee the daily operations of the front office, housekeeping, and related rooms division functions.
• Lead, coach, and supervise rooms division team members to maintain high performance standards.
• Monitor room availability, occupancy, arrivals, departures, and room status.
• Coordinate closely with housekeeping to ensure rooms are cleaned, inspected, and released on schedule.
• Establish and maintain service standards, operational procedures, and quality controls.
• Handle guest concerns and resolve service issues promptly and professionally.
• Monitor departmental budgets, staffing levels, supplies, and operating costs.
• Review performance reports and identify opportunities to improve efficiency and guest satisfaction.
• Coordinate with other hotel departments to ensure smooth daily operations.
• Support recruitment, onboarding, training, scheduling, and performance evaluations within the rooms division.
• Ensure compliance with hotel policies, safety procedures, and applicable operational standards.
• Prepare and present departmental reports to senior management.

Qualifications

• Bachelor’s degree or equivalent qualification in Hotel Management, Hospitality Management, Business Administration, or a related field.
• 4 to 6 years of progressive experience in hotel rooms operations, including supervisory or management responsibilities.
• Strong knowledge of front office and housekeeping operations.
• Proven ability to lead and motivate diverse teams.
• Excellent organisational, problem-solving, and decision-making skills.
• Strong understanding of room inventory, occupancy management, and departmental cost control.
• Excellent communication and guest service skills.
• Proficiency with hotel property management systems and standard office software.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Professional presentation and a strong commitment to service quality.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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