Rooms Division Manager

Job Description

An established hotel is seeking an experienced and results driven Rooms Division Manager to oversee front office, housekeeping, guest services, and related room operations. This leadership role is ideal for a professional who is passionate about delivering exceptional guest experiences, maintaining operational excellence, and leading teams to achieve outstanding service standards.

Key Responsibilities

• Oversee the daily operations of the front office, housekeeping, concierge, and guest services departments.
• Ensure exceptional guest satisfaction by maintaining high service standards across all room related operations.
• Lead, coach, and motivate departmental managers and team members to achieve performance goals.
• Monitor room inventory, occupancy, and revenue opportunities in collaboration with the reservations and sales teams.
• Develop and implement operational procedures that improve efficiency and guest satisfaction.
• Handle guest concerns promptly and professionally, ensuring timely resolution.
• Coordinate with maintenance teams to ensure guest rooms and public areas remain in excellent condition.
• Prepare departmental budgets, monitor expenses, and implement cost control measures.
• Conduct regular inspections to ensure cleanliness, safety, and compliance with hotel standards.
• Recruit, train, schedule, and evaluate staff while fostering a positive working environment.
• Prepare operational reports and analyse performance metrics to identify areas for improvement.

Qualifications

• Proven experience managing rooms division operations within a hotel environment.
• Strong leadership skills with the ability to manage multiple departments effectively.
• Excellent knowledge of front office procedures, housekeeping operations, and guest service standards.
• Experience using hotel property management systems and other hospitality software.
• Strong financial management, budgeting, and reporting skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Ability to work in a fast paced environment while maintaining attention to detail.
• Strong organisational, planning, and problem solving skills.
• Commitment to delivering outstanding guest experiences and operational excellence.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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