Rooms Division Manager

Job Description

A well-established hotel is seeking an experienced and highly organized Rooms Division Manager to oversee the daily operations of the Front Office, Housekeeping, and Guest Services departments. This leadership role is ideal for a professional who is passionate about delivering exceptional guest experiences, maintaining operational excellence, and leading teams to achieve outstanding service standards.

Key Responsibilities

• Oversee the daily operations of the Front Office, Housekeeping, Concierge, and Guest Services teams.
• Ensure all guest rooms, public areas, and service standards meet established quality expectations.
• Lead, mentor, and evaluate department supervisors and team members.
• Develop work schedules and manage staffing levels to ensure efficient operations.
• Monitor room inventory, occupancy levels, and coordinate closely with Reservations and Sales teams.
• Handle guest concerns promptly and professionally, ensuring satisfactory resolutions.
• Implement and maintain departmental policies, procedures, and service standards.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
• Prepare departmental budgets, control operating expenses, and monitor financial performance.
• Analyze operational reports and implement improvements to increase guest satisfaction and productivity.
• Coordinate with Engineering, Security, Food and Beverage, and other departments to ensure seamless hotel operations.
• Ensure compliance with health, safety, and hotel operational policies.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management, or a related field is preferred.
• Several years of progressive experience in hotel rooms operations, including supervisory or management responsibilities.
• Strong leadership, team development, and decision-making abilities.
• Excellent communication, interpersonal, and conflict resolution skills.
• Sound knowledge of Front Office and Housekeeping operations.
• Experience using Property Management Systems (PMS) and hotel management software.
• Strong financial management, budgeting, and analytical skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• High level of professionalism, attention to detail, and commitment to guest satisfaction.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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