Operations Manager

Job Description

We are seeking a capable and results-driven Operations Manager to lead the day-to-day operations of our hotel. This role is ideal for an experienced professional who can coordinate departments, strengthen service standards, improve operational efficiency, and create a well-organised environment for both guests and employees. The successful candidate will play a key role in maintaining smooth hotel performance while supporting business objectives and long-term growth.

Responsibilities

• Oversee daily hotel operations across guest services, housekeeping, food and beverage, maintenance, and administrative functions.
• Coordinate department managers to ensure efficient workflows and consistent service standards.
• Monitor operational performance, identify challenges, and implement practical improvements.
• Develop and maintain procedures that support quality, safety, and efficiency.
• Manage staffing requirements, schedules, performance standards, and departmental coordination.
• Monitor operating costs, inventory levels, and resource utilisation.
• Handle guest concerns professionally and ensure timely resolution of service issues.
• Prepare operational reports and provide management with recommendations based on performance data.
• Ensure compliance with hotel policies, health and safety requirements, and applicable regulations.
• Support training and development initiatives to strengthen employee performance.
• Assist with budgeting, forecasting, procurement, and cost-control activities.
• Work with senior management to develop and execute strategies that improve hotel performance and guest satisfaction.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration, Hospitality Management, or a related field.
• Minimum of 4 years of progressive experience in hotel operations or a similar management role.
• Strong knowledge of hotel procedures, departmental coordination, and service standards.
• Proven experience managing teams and improving operational performance.
• Excellent leadership, communication, and decision-making abilities.
• Strong financial awareness, including budgeting and cost-control skills.
• Proficiency in hotel management systems and standard workplace software.
• Ability to analyse operational data and translate findings into practical improvements.
• Strong organisational skills with the ability to manage multiple priorities.
• Professional, adaptable, and confident when handling operational challenges.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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