Operations Manager

Job Description

A well-established hotel is seeking an experienced and results-driven Operations Manager to oversee daily operations and ensure exceptional service across all departments. This leadership role is ideal for someone who thrives in a fast-paced environment, inspires teams to perform at their best, and is committed to maintaining outstanding operational standards while delivering memorable guest experiences.

Responsibilities

• Oversee the day-to-day operations of all hotel departments to ensure smooth and efficient service.
• Lead, mentor, and support departmental managers to achieve operational goals.
• Monitor service quality and implement improvements to enhance guest satisfaction.
• Develop and enforce operational policies, procedures, and service standards.
• Manage staffing levels, scheduling, and workforce productivity.
• Prepare operational reports and analyse performance metrics to drive continuous improvement.
• Coordinate with maintenance, housekeeping, front office, food and beverage, and security teams to ensure seamless operations.
• Assist in developing and managing operational budgets while controlling costs.
• Ensure compliance with health, safety, and regulatory requirements.
• Resolve guest concerns promptly and professionally while maintaining high service standards.
• Identify opportunities to improve efficiency, profitability, and overall guest experience.
• Support recruitment, onboarding, training, and performance management initiatives.

Qualifications

• Proven experience as an Operations Manager, Hotel Manager, or in a senior hotel leadership role.
• Strong knowledge of hotel operations, service standards, and departmental coordination.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage multiple priorities in a dynamic environment.
• Strong financial awareness, budgeting, and cost-control skills.
• Experience using hotel property management and operational software is an advantage.
• Excellent problem-solving and decision-making abilities.
• Strong organisational and time management skills.
• Ability to lead, motivate, and develop high-performing teams.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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