IT Support Officer

Job Description

We are seeking an IT Support Officer to join our hotel team and ensure that the hotel’s computers, networks, software, and technology systems operate efficiently. The successful candidate will provide responsive technical assistance to employees, troubleshoot system issues, and help maintain a secure and reliable IT environment.

Responsibilities

• Provide first-line technical support to hotel staff across departments.
• Install, configure, maintain, and troubleshoot computers, printers, network devices, and other IT equipment.
• Monitor hotel networks, internet connectivity, and essential technology systems.
• Diagnose hardware, software, and connectivity problems and resolve issues promptly.
• Support hotel management systems, point-of-sale systems, reservation platforms, and related applications.
• Create and maintain user accounts, access permissions, and system configurations.
• Assist with software installations, updates, backups, and routine system maintenance.
• Maintain accurate records of IT equipment, repairs, incidents, and system changes.
• Help protect hotel systems and data by following cybersecurity and access-control procedures.
• Train employees on basic software, hardware, and technology procedures when required.
• Coordinate with external IT vendors and service providers when specialist support is needed.
• Respond quickly to technology issues that could affect guest services or hotel operations.

Qualifications

• Degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in IT support, technical support, or a similar role, preferably within a hotel or service environment.
• Strong knowledge of computer hardware, operating systems, networking, and common business applications.
• Familiarity with hotel management, point-of-sale, or reservation systems is an advantage.
• Understanding of cybersecurity principles, data protection, and user access management.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple technical requests and prioritise urgent issues effectively.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent credentials are advantageous.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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