IT Support Officer

Job Description

Our hotel is committed to providing guests with a smooth, comfortable, and well-connected experience, supported by dependable technology behind the scenes. We are seeking an IT Support Officer to join our team and ensure that computers, networks, hotel systems, communication tools, and other technology operate efficiently. The successful candidate will provide prompt technical assistance to staff, troubleshoot issues, maintain IT equipment, and help protect the hotel’s digital infrastructure.

Responsibilities

• Provide first-line technical support to hotel staff across departments.
• Install, configure, maintain, and troubleshoot computers, printers, phones, and other IT equipment.
• Monitor hotel networks, internet connectivity, and essential technology systems.
• Diagnose and resolve hardware, software, and connectivity problems promptly.
• Set up user accounts, permissions, email access, and approved applications.
• Support hotel management systems, point-of-sale systems, and other operational software.
• Maintain accurate records of IT equipment, repairs, software licences, and support requests.
• Perform routine system updates, backups, maintenance, and security checks.
• Assist with cybersecurity practices, access controls, and data protection procedures.
• Coordinate with external IT providers when specialised technical support is required.
• Train employees on basic technology use, security practices, and approved systems.

Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• 1 to 3 years of experience in IT support, preferably within a hotel or service-focused environment.
• Strong knowledge of computer hardware, operating systems, networking, and troubleshooting.
• Familiarity with hotel management systems, POS platforms, and business applications is an advantage.
• Good understanding of cybersecurity, user access management, and data protection principles.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritise support requests and work effectively under pressure.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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