Guest Relations Officer

Job Description

A great guest experience begins with genuine care, thoughtful communication, and attention to detail. We are seeking a Guest Relations Officer who enjoys creating memorable stays, resolving guest concerns with professionalism, and ensuring every visitor feels welcomed from arrival to departure. If you have a passion for delivering outstanding service and building positive guest relationships, we would love to hear from you.

Responsibilities

• Welcome guests warmly and ensure a smooth arrival and departure experience.
• Build positive relationships with guests throughout their stay.
• Respond promptly and professionally to guest enquiries, requests, and concerns.
• Resolve guest complaints efficiently while maintaining a positive experience.
• Coordinate with housekeeping, food and beverage, maintenance, and other departments to fulfil guest needs.
• Provide information about hotel facilities, services, and local attractions.
• Monitor guest feedback and communicate improvement opportunities to management.
• Assist with VIP arrivals and special guest requests.
• Follow up with guests to ensure satisfaction after resolving concerns.
• Maintain accurate guest records and service logs.
• Support front desk operations during busy periods when required.
• Uphold the hotel’s service standards and professional image at all times.

Qualifications

• Previous experience in guest relations, front office, customer service, or a similar role within a hotel.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and approachable personality.
• Ability to remain calm and professional when handling guest concerns.
• Excellent problem-solving and conflict resolution abilities.
• Strong organisational skills with the ability to manage multiple tasks.
• Proficiency in using hotel management systems and standard computer applications.
• Well-groomed appearance and professional attitude.
• A commitment to delivering exceptional guest service and maintaining high standards.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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