Guest Relations Officer

Job Description

Do you enjoy creating memorable dining experiences and making every guest feel genuinely valued? We are looking for a professional and personable Guest Relations Officer to join our restaurant team. In this role, you will be the first point of contact for guests, ensuring exceptional service from arrival to departure while supporting a welcoming and well-organized dining environment.

Responsibilities

• Welcome guests warmly and assist with seating arrangements.
• Handle reservations, walk-in guests, and waiting lists efficiently.
• Respond promptly and professionally to guest enquiries and concerns.
• Build positive relationships with guests to encourage repeat visits.
• Coordinate with restaurant staff to ensure smooth service and guest satisfaction.
• Monitor the dining area to ensure guests receive attentive service.
• Assist with special requests, celebrations, and dietary enquiries.
• Resolve guest complaints calmly and escalate complex issues when necessary.
• Maintain accurate reservation records and guest feedback.
• Support the restaurant team during busy service periods as required.

Qualifications

• Previous experience in guest relations, front desk, customer service, or a similar restaurant-facing role is preferred.
• Excellent verbal and written communication skills.
• Friendly, confident, and professional with outstanding interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Well-presented with a positive and approachable attitude.
• Ability to remain composed and organized in a fast-paced environment.
• Proficiency in reservation or point-of-sale systems is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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