Guest Relations Officer

Job Description

Do you enjoy creating memorable experiences and making guests feel genuinely welcome? We are seeking a professional and personable Guest Relations Officer to join our hotel team and deliver exceptional customer service from arrival to departure.

Key Responsibilities

• Welcome guests and provide a warm, professional first impression.
• Assist with guest inquiries, requests, and special arrangements.
• Handle complaints and resolve issues promptly and courteously.
• Coordinate with housekeeping, front office, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and preferences.
• Provide information about hotel services, amenities, and local attractions.
• Follow up on guest feedback and implement service recovery measures when necessary.
• Support VIP arrivals and special events within the hotel.

Qualifications and Requirements

• Diploma or bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in guest services, front office operations, or customer relations within the hospitality industry is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office applications is an advantage.
• Ability to remain calm and professional in a fast-paced environment.
• Fluency in additional languages is a plus.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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