Front Office Supervisor

Job Description

A well-established hotel is seeking a confident and service-driven Front Office Supervisor to lead daily front desk operations and ensure every guest receives a seamless and memorable experience. This position is ideal for someone who enjoys leading a team, maintaining high service standards, and creating a welcoming environment while supporting the smooth running of the front office.

Responsibilities

• Supervise the daily operations of the front office and reception team.
• Lead, coach, and motivate front desk staff to deliver outstanding guest service.
• Oversee guest check-ins, check-outs, reservations, and room allocations.
• Handle guest concerns, special requests, and service recovery professionally.
• Ensure accurate cash handling, billing, and end-of-shift balancing.
• Monitor staff schedules, attendance, and daily task assignments.
• Maintain high standards of cleanliness, presentation, and organization within the front office.
• Coordinate with housekeeping, maintenance, and other departments to ensure efficient operations.
• Train new team members and support ongoing staff development.
• Prepare operational reports and assist management with performance monitoring.
• Ensure compliance with hotel policies, procedures, and safety standards.

Qualifications

• Previous experience in a front office, reception, or guest services leadership role within a hotel.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Experience with hotel property management systems is an advantage.
• Strong organizational skills with excellent attention to detail.
• Ability to resolve guest concerns with confidence and professionalism.
• Proficiency in Microsoft Office and standard administrative systems.
• A positive attitude with a strong commitment to delivering exceptional guest experiences.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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