Front Office Manager

Job Description

A well-established hotel is looking to strengthen its leadership team with an experienced Front Office Manager who can bring structure, warmth, and efficiency to daily guest operations. This role sits at the heart of the guest experience, coordinating reception activities, guiding the front desk team, and ensuring every arrival and departure feels seamless and professionally handled. You will be expected to balance operational control with a calm, service-driven presence even during peak periods.

Key Responsibilities

• Oversee all front desk and guest reception operations from check-in to check-out
• Lead, train, and supervise reception, concierge, and night audit staff
• Handle guest concerns, complaints, and special requests with prompt resolution
• Monitor booking systems, room allocation, and occupancy reports
• Ensure accurate billing, payments, and cash handling procedures
• Coordinate closely with housekeeping and maintenance teams for room readiness
• Maintain service standards and implement front office procedures
• Prepare daily reports on occupancy, revenue, and guest feedback
• Support recruitment, scheduling, and performance reviews for front office staff

Qualifications

• Previous experience in hotel front office or guest services, including supervisory responsibility
• Strong communication and interpersonal abilities
• Proficiency with hotel management software and reservation systems
• Ability to remain composed under pressure in a fast-paced environment
• Good numerical accuracy and attention to detail
• Leadership capability with a service-focused mindset
• Fluency in spoken and written English

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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