Duty Manager

Job Description

We are seeking a confident and service-focused Duty Manager to oversee daily operations, support team performance, and ensure every guest enjoys exceptional service. If you thrive in a fast-paced hotel environment and enjoy leading by example, this opportunity is for you.

Responsibilities

• Oversee the day-to-day operations of the hotel and ensure smooth service across all departments.
• Supervise front office, housekeeping, food and beverage, and other operational teams during assigned shifts.
• Handle guest concerns professionally and resolve issues promptly.
• Monitor service standards and ensure guest satisfaction at all times.
• Support staff with training, coaching, and performance guidance.
• Prepare shift reports and communicate operational updates to management.
• Ensure compliance with hotel policies, safety procedures, and security standards.
• Coordinate with department supervisors to maintain efficient operations.
• Respond to emergencies and make operational decisions when required.
• Assist with scheduling, staff allocation, and operational planning.

Qualifications

• Previous experience in a supervisory or management role within a hotel.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven ability to resolve guest concerns with professionalism and tact.
• Good organizational and time management skills.
• Ability to remain calm and make sound decisions under pressure.
• Proficiency in hotel management systems and standard office software is an advantage.
• Strong understanding of hotel operations, guest service standards, and health and safety procedures.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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