Duty Manager

Job Description

A hotel’s daily rhythm depends on calm leadership, quick thinking, and steady coordination. This role sits at the centre of that flow, ensuring guests receive consistent service while all departments operate smoothly from morning through night. The Duty Manager oversees on-shift hotel operations, stepping in where needed to maintain service standards, resolve guest concerns, and support department heads. From handling unexpected issues to coordinating front office, housekeeping, and food services, the position requires both oversight and hands-on involvement.

Key Responsibilities

• Supervise all operational areas during assigned shifts
• Respond promptly to guest requests, feedback, and complaints
• Coordinate with department teams to ensure seamless service delivery
• Monitor room status, arrivals, departures, and special requests
• Ensure safety, security, and emergency procedures are followed
• Support staff performance through on-the-spot guidance and escalation handling
• Prepare shift reports and communicate operational updates to management
• Maintain service quality standards across all guest touchpoints

Qualifications & Requirements

• Previous experience in hotel front office or supervisory operations
• Strong leadership presence with the ability to make quick, sound decisions
• Excellent communication and interpersonal skills
• Good understanding of hospitality service standards and guest relations
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency with hotel management systems
• Problem-solving mindset with attention to detail and service consistency

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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