Duty Manager

Job Description

A well-established hotel is looking for a confident and proactive Duty Manager to oversee daily operations and ensure guests receive a smooth, high-quality experience from check-in to check-out. This role is perfect for someone who enjoys leadership, problem-solving, and keeping everything running seamlessly behind the scenes.

Responsibilities

• Supervise daily hotel operations across front office, housekeeping, and guest services
• Ensure guests receive prompt, professional, and friendly service at all times
• Handle guest complaints and resolve issues quickly and effectively
• Support staff scheduling, coordination, and on-shift supervision
• Monitor hotel standards, safety procedures, and cleanliness
• Assist in managing room occupancy, bookings, and daily reports
• Liaise with department heads to ensure smooth communication and workflow
• Respond to emergencies and operational challenges when they arise

Qualifications

• Previous experience in hotel operations or front office supervision
• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• Ability to remain calm and make decisions under pressure
• Good understanding of guest service standards in the hospitality industry
• Basic computer skills and familiarity with hotel management systems is an advantage
• Strong problem-solving mindset and attention to detail

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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