Duty Manager

Job Description

A busy and guest-focused hotel is looking for a confident and hands-on Duty Manager to help oversee daily operations and ensure guests enjoy a smooth, welcoming, and memorable experience. If you are someone who thrives in a fast-paced hospitality environment, enjoys leading teams, and knows how to keep operations running efficiently, we’d love to hear from you.

Responsibilities

• Supervise day-to-day hotel operations to ensure smooth service delivery
• Support front office, housekeeping, food and beverage, and guest service teams when needed
• Handle guest concerns, complaints, and special requests professionally
• Monitor staff performance and help maintain high hospitality standards
• Ensure hotel safety, cleanliness, and operational procedures are followed
• Coordinate shifts and assist with team supervision during busy periods
• Prepare reports and communicate operational updates to management
• Respond quickly to emergencies or unexpected situations to maintain guest satisfaction

Qualifications

• Previous experience in hotel operations, hospitality supervision, or a similar role
• Strong leadership and team coordination skills
• Excellent communication and customer service abilities
• Ability to multitask and stay calm under pressure
• Good problem-solving and decision-making skills
• Basic administrative and reporting knowledge
• Professional appearance and a positive attitude toward guest service

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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