District Manager

Job Description

We are seeking an accomplished District Manager to lead operations across multiple cafes within our growing cafe chain. The successful candidate will oversee several locations, strengthen operational standards, coach cafe managers, and drive consistent customer service, sales performance, profitability, and team development across the district.

Responsibilities

• Oversee the daily operations and performance of multiple cafes within the assigned district.
• Lead, coach, and support Cafe Managers to achieve operational, financial, and customer service targets.
• Monitor sales, labour costs, inventory, waste, profitability, and other key performance indicators.
• Conduct regular cafe visits, operational reviews, and performance assessments.
• Ensure consistent compliance with food safety, health, cleanliness, security, and company standards.
• Develop strategies to increase sales, improve customer retention, and strengthen overall cafe performance.
• Support recruitment, onboarding, training, succession planning, and talent development across the district.
• Review staffing levels and schedules to ensure efficient deployment of team members.
• Identify underperforming locations and implement practical improvement plans.
• Maintain strong communication between cafe teams and senior management.
• Coordinate the successful implementation of new procedures, promotions, campaigns, and operational initiatives.
• Analyse business reports and use performance data to guide decisions and priorities.
• Address customer concerns and operational issues promptly and professionally.
• Ensure all cafes maintain high standards of product quality, service, presentation, and guest experience.

Qualifications

• Bachelor’s degree or equivalent qualification in Business Administration, Hospitality Management, Retail Management, Operations Management, or a related field.
• 5+ years of progressive management experience within a cafe, restaurant, retail, or multi-site food service environment.
• Demonstrated experience managing multiple locations or geographically distributed teams.
• Strong understanding of sales, budgeting, labour management, inventory control, and operational performance.
• Proven leadership and people-development skills with the ability to motivate managers and frontline teams.
• Strong analytical and problem-solving abilities.
• Excellent communication, organisation, and decision-making skills.
• Comfortable working with performance reports, financial information, and business targets.
• Proficiency in Microsoft Office or comparable business and reporting software.
• Willingness to travel regularly between cafe locations as required.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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