Coffee Shop Manager

Job Description

We are a dynamic coffee shop committed to serving quality beverages, fresh food, and memorable customer experiences. Our team values consistency, creativity, efficiency, and genuine customer care. We are looking for an experienced Coffee Shop Manager to lead daily operations, support the team, maintain excellent service standards, and help drive the continued success of the coffee shop.

Responsibilities

• Manage the day-to-day operations of the coffee shop.
• Lead, motivate, train, and supervise coffee shop staff.
• Ensure high standards of customer service are maintained at all times.
• Monitor beverage and food quality, presentation, and consistency.
• Manage staff schedules, shifts, attendance, and daily assignments.
• Monitor stock levels and coordinate ordering of coffee, food, packaging, and other supplies.
• Maintain accurate records of sales, inventory, wastage, and operational expenses.
• Ensure the coffee shop remains clean, organised, safe, and well presented.
• Handle customer feedback and resolve service issues professionally.
• Monitor daily sales performance and identify opportunities to improve revenue.
• Ensure cash handling and payment procedures are followed correctly.
• Support promotional activities and introduce ideas that encourage customer loyalty.
• Ensure employees follow food safety, hygiene, and workplace procedures.
• Prepare daily operational reports and communicate important issues to management.

Qualifications & Requirements

• Proven experience in a coffee shop, cafe, restaurant, or similar customer-service environment.
• Previous supervisory or management experience is strongly preferred.
• Strong knowledge of coffee shop operations, customer service, and food and beverage service.
• Excellent leadership and team-management abilities.
• Strong communication and interpersonal skills.
• Good understanding of inventory control, cash handling, and basic sales reporting.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Strong organisational and problem-solving skills.
• Good attention to cleanliness, presentation, and service quality.
• Basic computer skills and familiarity with point-of-sale systems.
• A certificate, diploma, or degree in Hospitality Management, Business Administration, Food and Beverage Management, or a related field is an advantage.
• Professional coffee or barista training is an added advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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