Butler

Job Description

A distinguished hotel is seeking a polished and attentive Butler to provide personalised service and ensure guests experience a seamless and memorable stay. The ideal candidate will combine discretion, excellent communication, strong organisational skills, and a genuine commitment to anticipating guest needs.

Responsibilities

• Provide personalised assistance to guests throughout their stay.
• Welcome guests, assist with arrivals and departures, and help with luggage when required.
• Anticipate guest needs and respond promptly to requests.
• Prepare guest rooms and suites according to established service standards.
• Coordinate special requests, amenities, dining arrangements, and other guest services.
• Maintain accurate records of guest preferences and service requests.
• Liaise with housekeeping, front office, food and beverage, and other hotel teams.
• Handle guest belongings and personal requests with discretion and care.
• Resolve service concerns professionally and escalate issues when appropriate.
• Maintain a polished appearance and uphold the hotel’s standards of conduct and presentation.

Qualifications

• High school diploma or equivalent; additional training in hotel operations, guest services, or related fields is an advantage.
• Previous experience as a Butler, Guest Service Associate, Concierge, Personal Assistant, or in a similar guest-facing role.
• Excellent verbal and written communication skills.
• Strong attention to detail and exceptional organisational abilities.
• Professional, discreet, courteous, and service-oriented personality.
• Ability to anticipate guest needs and manage multiple requests efficiently.
• Good knowledge of hotel service standards and guest etiquette.
• Ability to remain calm and professional in demanding situations.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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