Telephone Operator

Job Description

Our hotel is looking for a friendly, organised, and dependable Telephone Operator to join the team and make every call feel professional, helpful, and welcoming. If you enjoy communicating with people, staying calm under pressure, and keeping things running smoothly behind the scenes, you could be a great fit for the role.

Responsibilities

• Answer incoming calls promptly and courteously.
• Direct calls to the appropriate departments, guests, or team members.
• Take and relay accurate messages.
• Respond to guest enquiries and provide basic information about hotel services.
• Handle wake-up calls and other telephone requests efficiently.
• Maintain accurate telephone logs and records when required.
• Manage multiple calls while keeping a calm and professional manner.
• Escalate complaints, urgent requests, or technical issues to the appropriate department.
• Protect guest privacy and handle information confidentially.
• Support the front office team with communication-related tasks.

Qualifications

• Previous experience as a Telephone Operator, Receptionist, Call Centre Agent, or in a similar customer-facing role is an advantage.
• Strong verbal communication and active listening skills.
• Friendly, confident, and professional telephone manner.
• Good organisational skills with strong attention to detail.
• Ability to multitask and work effectively in a fast-paced hotel environment.
• Comfortable using telephones, switchboards, and basic computer systems.
• Ability to remain composed when handling difficult or demanding calls.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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