Guest Relations Officer

Job Description

Make every guest feel genuinely welcomed from the moment they arrive. We are looking for a friendly, attentive, and confident Guest Relations Officer to join our hotel team. If you enjoy meeting people, solving problems, and creating memorable guest experiences, you could be the perfect fit for the role.

Responsibilities

• Welcome guests warmly and assist with enquiries, requests, and special arrangements.
• Build strong relationships with guests and provide personalised assistance throughout their stay.
• Handle guest feedback and complaints promptly, professionally, and tactfully.
• Coordinate with front desk, housekeeping, food and beverage, and other hotel teams to resolve guest needs.
• Follow up on guest requests to ensure they are completed to a high standard.
• Assist with VIP guest arrangements and special occasions when required.
• Maintain accurate records of guest interactions and preferences.
• Promote hotel services, facilities, and available experiences.
• Support the front office team during busy periods.
• Help maintain a welcoming and professional atmosphere throughout the hotel.

Qualifications

• Diploma or bachelor’s degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• Previous experience in guest relations, front office, customer service, or a similar hotel role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• A friendly, confident, and approachable personality.
• Good organisational skills with strong attention to detail.
• Ability to remain calm and professional when handling difficult situations.
• Familiarity with hotel property management systems is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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