IT Support Officer

Job Description

Our hotel is committed to providing guests with a seamless experience supported by efficient technology and reliable digital services. We are seeking an IT Support Officer to join our team and ensure that hotel systems, devices, networks, and technology services operate effectively. The successful candidate will provide responsive technical assistance to employees, troubleshoot IT issues, maintain equipment, and help keep daily hotel operations running smoothly.

Responsibilities

• Provide first-line technical support to hotel employees and assist with hardware, software, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, printers, telephones, and other IT equipment.
• Monitor hotel networks, systems, and internet connectivity and escalate complex technical problems when necessary.
• Create and maintain user accounts, passwords, access permissions, and system records.
• Support hotel software, point-of-sale systems, reservation systems, and other operational technology.
• Perform routine system updates, backups, security checks, and equipment maintenance.
• Assist staff with basic technology training and provide guidance on proper system usage.
• Maintain accurate records of IT incidents, repairs, equipment, and technical procedures.
• Work with external IT providers and vendors when specialised support is required.
• Help protect hotel systems and data by following established cybersecurity and access-control procedures.

Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in IT support, preferably within a hotel, restaurant, service business, or similarly fast-paced environment.
• Strong knowledge of computer hardware, software installation, operating systems, and network troubleshooting.
• Familiarity with Microsoft Windows, Microsoft Office, printers, wireless networks, and basic networking concepts.
• Experience supporting point-of-sale, property management, or other business management systems is an advantage.
• Good understanding of IT security, data protection, user access management, and system maintenance.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Effective communication skills and a patient, service-focused approach to supporting employees.
• Ability to prioritise multiple technical requests and respond promptly to urgent issues.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent credentials are an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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