IT Support Officer

Job Description

A restaurant is seeking a dependable and solutions-focused IT Support Officer to keep its technology systems running smoothly across front-of-house, kitchen, administration, and back-office operations. The successful candidate will provide timely technical assistance, maintain essential systems, troubleshoot hardware and software issues, and help staff use digital tools effectively.

Responsibilities

• Provide first-line technical support to restaurant staff and management.
• Troubleshoot issues involving computers, printers, tablets, point-of-sale systems, payment terminals, and other IT equipment.
• Install, configure, update, and maintain hardware and software.
• Monitor restaurant networks, internet connectivity, and essential digital systems.
• Support point-of-sale, reservation, inventory, and staff communication platforms.
• Set up user accounts, permissions, devices, and workplace technology.
• Perform regular system checks, updates, backups, and basic security maintenance.
• Diagnose technical problems and escalate complex issues to external vendors or senior IT personnel when necessary.
• Maintain accurate records of equipment, faults, repairs, and IT activities.
• Assist with technology setup for staff training, new equipment, and operational changes.
• Promote good cybersecurity, password, data protection, and device-use practices among employees.
• Respond promptly to urgent technical issues that may affect restaurant operations.

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in IT support, technical support, systems administration, or a similar role.
• Practical knowledge of Windows operating systems, common business software, networking, and hardware troubleshooting.
• Experience supporting point-of-sale systems or other restaurant technology is an advantage.
• Strong problem-solving and analytical abilities.
• Good understanding of basic network configuration and troubleshooting.
• Familiarity with cybersecurity and data protection principles.
• Excellent communication and interpersonal skills.
• Ability to prioritise multiple technical requests and work effectively under pressure.
• Strong attention to detail and a customer-focused approach.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent credentials are advantageous.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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