Front Office Manager

Job Description

A well-established hotel is seeking an experienced and service-focused Front Office Manager to lead the front desk team and oversee the smooth operation of all guest-facing front office activities. The ideal candidate will be organised, confident, and capable of maintaining high service standards while supporting the team in delivering efficient and professional guest experiences.

Responsibilities

• Manage the daily operations of the front desk, reception, reservations, and guest services.
• Supervise, coach, and motivate front office staff to maintain consistent service standards.
• Coordinate guest arrivals, departures, room assignments, and special requests.
• Handle guest concerns professionally and ensure issues are resolved promptly.
• Monitor room availability, reservations, and occupancy information.
• Maintain accurate guest records and ensure front office procedures are followed.
• Coordinate closely with housekeeping and other hotel departments.
• Prepare operational reports and communicate relevant updates to hotel management.
• Assist with staff scheduling, training, performance reviews, and onboarding.
• Ensure payment, billing, and cash-handling procedures are properly followed.
• Monitor front office supplies and maintain an organised reception area.
• Support the implementation of hotel policies and service standards.

Qualifications

• Diploma or degree in Hotel Management, Tourism, Business Administration, or a related field is preferred.
• 3 or more years of front office or hotel operations experience, including supervisory or management experience.
• Strong knowledge of front desk, reservations, guest relations, and hotel operating procedures.
• Excellent leadership, communication, and problem-solving skills.
• Strong customer service and conflict-resolution abilities.
• Comfortable working with hotel reservation or property management systems.
• Good administrative and organisational skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Professional appearance and confident interpersonal skills.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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